Frequently Asked
Questions
How does your process work?
After a thorough pre-vacuuming, we apply our all natural
cleaner. The cleaner is solvent free, detergent free, soap free and
free of petrochemicals. It safely breaks down and absorbs the
soil. This natural cleaner is then rinsed with 230 degree water with
our truck mounted steam cleaning unit. The high powered unit is
capable of extracting almost all of the moisture and combined with
high powered drying fans we are able to get the carpets dry in only
1-2 hours.
Why is it important to use a truck mounted
unit?
Some cleaners use portable units that they bring into your
home. They are loud and underpowered resulting in a poor cleaning with
poor drying times. With truck mounted units you get much more vacuum
and much more heat and all we have to bring into your home is two
hoses. All of the noisy parts stay outside.
Why doesn't everyone use truck mounted
units?
That is an easy question. It is because they are expensive.
For the price of one of our truck mounted units another company could
buy more than fifteen portable units. We feel they are worth the
expense to provide you with a much better cleaning job.
What's included in your price?
There are never any hidden
charges. All prices include vacuuming, light furniture moving,
pre-treating and spotting.
Is there a
soapy residue?
No, our product
contains no soaps or detergents. This means that your carpet will not
re-soil rapidly. It also means that your carpets are left with a
softer feel.
After my last cleaning spots come back,
can you prevent this?
We give you a 14 day guarantee so if spots come back so do we.
Most of the time recurring spots are caused by the cleaner using too
much soap/detergent or too much pressure. We do neither of those
things.
How long does
it take to dry?
Carpets are dry in only 1-2 hours in most cases. Some
times in as little as 30 minutes.
Is there an
odor?
No, our product
is completely odor free. Perfect for allergy sufferers. No toxic
solvents or detergents.
Is there a
guarantee?
Yes, If you are
unhappy with the cleaning for any reason let us know within 14 days
and we will return and re-clean your carpet for no charge.
How much does it cost?
Our prices are quite
reasonable and there are no surprises. The price you see is the price
you pay. No hidden charges. Please review our
price list.
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